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Warranty Policy

Last updated October 1, 2024

1. Definitions

1.1.1 Product

(a) “Product” refers to a Part (hardware) and Software sold under AllyNav brand and purchased from authorized Dealer. The Parts and Software are combined into the system for the purpose of performing specific tasks (such as automatic driving, automatic spraying, surveying, etc.) and cannot be used independently of each other to perform the aforementioned tasks.

1.1.2 Warranty Services

(a) Warranty Services” refers to the services provided by AllyNav during the Warranty Period, with the goal of ensuring a satisfactory customer experience with AllyNav Products.

(b) Warranty Services cover all Parts and Software included in the Product.

1.1.2.1 Warranty Service: Part Replacement

(a) Part Replacement service valid until the end of the Warranty Period for all Parts included into Product. AllyNav provides Parts replacements in the form of new, fully functional Part.

(b) If the Part meets the Warranty Eligibility criteria, it may be replaced multiple times during the valid Warranty Period.

(c) To request a Part Replacement, the End Customer should contact the Dealer (if purchased through a dealer) or AllyNav (if purchased directly).

1.1.2.2 Warranty Service: Software Update

(a) “Software Update” refers to updating to the latest versions of software included in the Product. Software updates are divided into two types:

(b) Minor Software Update: includes bug fixes, performance improvements, and stability enhancements;

(d) Software updates can be installed automatically or manually using the built-in update feature.

1.1.2.3 Warranty Service: Technical Support

(a) “Technical Support” refers to qualified technical services provided to the End Customer by technical specialists of the Dealer or by technical specialists of Allynav, with the goal of restoring the Product to working condition. Technical Support is divided into two types:

(b) Remote Technical Support: performed remotely using remote desktop services, digital platforms, messengers, phone calls, and other means that enable reProduct of the End Customer’s problems without requiring the technical specialist to be physically present at the location of the problematic Product;

(c) Field Technical Support: performed by the Dealer’s and/or AllyNav’s technical support specialists who are physically present at the location of the problematic Product.

(d) For technical support, the End Customer should contact the Dealer (if purchased through a dealer).

1.1.3 Warranty Plan

(a) “Warranty Plan” refers to a set of Warranty Services provided to the End Customer and/or Dealer under a specific Warranty Policy. Warranty plans include different Warranty Services, have different Warranty Periods, and vary in price.

1.1.4 Warranty Period

(a) “Warranty Period” refers to the timeframe during which Warranty Services are provided to the End Customer and/or Dealer under a specific Warranty Policy. The start date of the Warranty Period depends on the applicable Warranty Plan. The warranty automatically terminates upon expiration of the Warranty Period or for other reasons specified in Article 1.1.7.

1.1.5 Warranty Eligibility

(a) Criteria that must be met by the End Customer and Dealer to qualify for Warranty Services are specified in the Articles 2.1.1, 2.1.3, 2.1.4, 2.1.5, 2.2.1, 2.2.3, 2.2.4, 2.2.5.

1.1.6 Warranty Plan Purchase & Price

(a) The Warranty Plan may be purchased by the End Customer from Dealer;

(b) The Warranty Price is subject to change and is determined by both the Dealer and AllyNav;

(c) The Product must be in good working condition to be eligible to have a Warranty Plan attached to it. End Customer must provide an accurate and valid serial number for each Product at the time of purchase of the Warranty Plan.

1.1.7 Warranty Termination

(a) AllyNav and the Dealer reserve the right to refuse service or terminate the Warranty Plan if End Customer have provided false or misleading information during the purchase of the Warranty Plan;

(b) The warranty is automatically terminated upon expiration of the Warranty Period;

(c) The warranty may be terminated if AllyNav concludes that the actions of the End Customer harm the reputation of the Product or AllyNav.

1.2 Legal Entities

1.2.1 AllyNav

Shanghai AllyNav Technology Co., Ltd., a Shanghai-based company registered under identification number 913101183324314560.

1.2.2 Dealer

A company (legal entity) that has signed a dealership agreement with AllyNav and received dealership rights for a specified territory.

1.2.3 End Customer

A private individual or company that has purchased the Product from an authorized Dealer.

1.4 Other

1.4.1 Serial Number

(a) The Serial Number (SN) is a unique identifier assigned to each Product for tracking and authentication purposes.

1.4.2 Territory

(a) A legal administrative-territorial unit smaller than a country (e.g., state, region, province, municipality, city, town, or village) in which the Dealer is granted exclusive operating rights under a dealership agreement executed with AllyNav.

1.4.3 Country

(a) A sovereign state with legally defined borders that is officially recognized by the United Nations.

1.4.4 Wear and Tear

(a) “Wear and tear” refers to the gradual damage or deterioration that occurs to the Product as a result of normal use over time. It is expected and unavoidable, unlike damage caused by accidents, misuse, or neglect. “Wear and tear” does not include cosmetic damage that does not affect the functioning of the Product.

1.4.5 Part Defect

(a) “Part defect” refers to a flaw or problem in a Part’s design, manufacturing, or marketing that makes it unsafe, unreliable, or unfit for its intended use.

2. Warranty Policy for Product purchased from Dealer (W1)

2.1.1 Legal Entities eligible for W1

(a) End Customer: During the Warranty Period, End Customer has the right to receive Warranty Services from Dealer under Warranty Plan currently provided to End Customer.

2.1.2 Warranty Services, provided under W1 & Warranty Period for W1

2.1.1 Specific Warranty Services, provided under W1 Warranty Policy, depend on the Warranty Plan currently provided to End Customer:

Warranty Plan	Warranty Services			Warranty Period	Warranty Period Start Date & Description
Warranty Plan	Part Replacement	Software Update	Technical Support	Warranty Period	Warranty Period Start Date & Description
W1-1	✔	✔	✔	Please refer to Warranty Period Table	Warranty Period Start Date: Product activation date; if Product does not require activation to be used, then Product purchase date. Description: 1-year free Warranty provided to End Customer after Product purchase.
W1-2	✖	✔	✔	1 Year	Warranty Period Start Date: Warranty Plan purchase date Description: 1-year paid Warranty provided to End Customer after Warranty Purchase.
W1-3	✖	✔	✖	Permanent	Warranty Period Start Date: the day previously used Warranty Plan expires Description: free permanent Warranty provided to End Customer after previously used Warranty Plan expires.

✔ — this symbol means that Warranty Service is included into corresponding Warranty Plan;

✖ — this symbol means that Warranty Service is not included into corresponding Warranty Plan.

2.1.3 Requirements for End Custumer to obtain Services under W1

2.3.1 All Warranty Policies only apply in the event and to the extent that:

(a) Product is installed, set up, maintained, stored, and used correctly according to AllyNav’s official manuals and guidelines;

(b) Product has not been altered, misused, or damaged;

2.3.2 AllyNav does not warrant or guarantee the results obtained through the use of the Product.

2.1.4 Warranty-covered under W1

Warranty Plan	Warranty Services
Warranty Plan	Part Replacement	Software Update	Technical Support
W1-1	(a) Part Defect (b) Wear and Tear (c) Power surge damage due to a surge in AllyNav-manufactured power supplies	(d) Minor Software Update (e) Major Software Update	(f) Remote Technical Support (g) Field Technical Support
W1-2	✖		(f) Remote Technical Support (g) Field Technical Support
W1-3	✖		✖

✖ — this symbol means that Warranty Service is not included into corresponding Warranty Plan.

2.1.5 Not warranty-covered under W1

Warranty Policies shall not apply to, and AllyNav shall not be responsible for, defects or performance problems resulting from:

(a) problems caused by using the Product with hardware, software, or systems not made, supplied, or specified by AllyNav (including third-party guidance, steering controls and other equipment);

(b) Using the Product in ways that differ from AllyNav’s standard specifications;

(d) Accidental damage;

(e) Damage from power surges, lightning, or faulty non-AllyNav power sources;

(f) Fresh or salt water immersion or spray (outside of Product specifications), or exposure to environmental conditions for which the Part is not intended including damage caused by natural disaster or act of nature such as floods, fires, tornadoes, hurricanes, earthquakes or any other environmental act that can’t be seen or prevented or other hazard outside of AllyNav’s control;

(g) cosmetic damage (scratches, dents, etc.).

3. Warranty Disclaimer & Liability Limitations

3.1 No Warranties Provided

3.1.1 Unless specifically stated otherwise, all AllyNav software, Parts, and documentation are provided “AS IS” without any warranties, either express or implied. This includes but isn’t limited to:

3.1.1.1 Implied warranties of merchantability (quality/fitness for sale);

3.1.1.2 Implied warranties of fitness for a particular purpose;

3.1.1.3 Neither AllyNav nor any other party involved in creating, producing, installing, or distributing these Products provides these warranties.

3.1.1.4 If Product was not purchased by End Customer from Dealer, AllyNav or any of its Dealers have no obligations to provide Warranty Services to End Customer.

3.2 Important Exceptions:

3.2.1 All Warranty Policies don’t cover performance problems caused by data of End Customer and/or Dealer;

3.2.2 The entire risk, as to the quality and performance of the AllyNav hardware and software Parts and documentation, is with End Customer and Dealer.

3.2.3 Some jurisdictions don’t allow warranty exclusions, so this may not apply to some End Customer and/or Dealer.

3.3 GNSS Disclaimer

3.3.1 AllyNav is not responsible for:

3.3.1.1 Operation or failure of GNSS satellites;

3.3.1.2 Availability of GNSS signals.

3.4 Liability Restrictions

3.4.1 AllyNav and related parties will never be liable for:

3.4.1.1 Indirect, special, incidental, or consequential damages, this includes (but isn’t limited to):

3.4.1.1.1 Lost business profits;

3.4.1.1.2 Business interruption;

3.4.1.1.3 Lost business information;

3.4.1.1.4 Other financial losses;

3.4.1.2 These limitations apply:

3.4.1.2.1 Regardless of whether Allynav has been advised of the possibility of any such loss and regardless of the course of dealing which develops or has developed between End Customer and/or Dealer and AllyNav.

3.4.1.2.2 Regardless of any prior dealings with End Customer and/or Dealer.

3.5 Legal Exceptions:

3.5.1 Some states/jurisdictions don’t allow these liability limits, so they may not apply to some End Customer and/or Dealer.

3.5.2 End Customer and/or Dealer may have additional rights under local consumer protection laws.

4. Warranty Period Table

Product	Warranty Period
Precision Agriculture Products
AF100 Kits (Guide)	12 Months
AF201 Kits (Hydraulic Autosteer)	12 Months
AF302 Kits (Electric Autosteer)	12 Months
VF200 Kits (Precision Fertilization & Planting System)	12 Months
W20 Kits (Land Leveling System)	12 Months
VS100 Kits (Spray Control System)	12 Months
Aries300N Spraying Robot	12 Months
Taurus80N Robotic Lawn Mower	12 Months
AS100 Soil Sampling System	12 Months
Livestock Management Products
COWatch	24 Months
Earthworks Products
ESG101 Excavator Grade Control System	12 Months
GNSS Products
R10 Surveying Rover & Portable GNSS Marker	12 Months
R12 GNSS Buoy kit	12 Months
R26L Surveying Rover & Portable GNSS Base Station	12 Months
R61 Stationary GNSS Base Station	12 Months
R73 Maritime GNSS Receiver	12 Months

5. Miscellaneous & Dispute Resolution

5.1 Insurance Status

This Warranty is not an insurance policy.

5.2 Complete Agreement

This Warranty represents the full agreement between us regarding these services. It replaces all previous discussions, agreements, or understandings about this matter. Any changes to this plan require written approval signed by AllyNav.

5.3 Applicable Laws and Dispute ReProduct

This Warranty and any related disputes will be governed by the laws of:

(a) All Countries:

Chinese law. Any disputes will be resolved through binding arbitration in Shanghai, China, using UNCITRAL rules:

Conducted in English with a single arbitrator

Both parties may present evidence

The arbitrator’s written decision is final and binding

(b) Additional Provisions:

The UN Convention on International Sales doesn’t apply.

AllyNav retains the right to seek court injunctions when necessary.

5.4 International Sanctions

AllyNav shall not be obligated to provide warranty services, and neither the End Customer nor the Dealer shall have any claim to such services, if fulfillment would expose AllyNav or its subsidiaries to sanctions, prohibitions, or restrictions under:

(a) United Nations reProducts;

(b) The trade or economic sanctions, laws, or regulations of:

The People’s Republic of China,
The European Union,
The United States of America.