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Frequently Asked Questions
Category
Pre-Sales Inquiries
Our system supports a wide range of tractor brands and models.
You can provide details such as the machine brand, model, steering structure, and whether it's hydraulic or electric. Our technical team will evaluate compatibility and recommend the right setup.
We offer various models of auto-steering systems tailored to different tasks and budgets. Let us know your use case (e.g. seeding, spraying, harvesting), farm size, and budget range, and we’ll recommend the most suitable solution for you.
In some countries and regions, our authorized dealers offer on-site demonstrations or short-term trial services. You can contact us or your local dealer to arrange a demo session.
The standard price includes the main control unit, electric steering wheel, display terminal, and antenna kit. Most regions enjoy free remote installation guidance and operation training, and some offer on-site installation (additional charges may apply).
You can place an order through our international website or by contacting your local authorized dealer. We accept various international payment methods, including T/T bank transfer, PayPal, credit cards, and some region-specific local payment options.
After-Sales Support
First, the user contacts the dealer and provides the SN number of the display.
The display needs to be continuously connected to the network and open rdpservice software, and then the engineer will remotely view the display to locate the problem.
Our products support online upgrades and remote updates.When the new official version is released, we will notify the dealer to upgrade online for users.
During the warranty period, the following core components of the product are eligible for free replacement:
Key parts within the electric drive system
BeiDou navigation modules and associated sensors
Essential hardware of the control system
Please note that damages resulting from external impacts, unauthorized modifications, or improper handling are not covered.
If you experience failure or errors during a software upgrade, please follow these steps:
Note down the error code, the time, and capture any error message (if possible).
Visit the “Technical Support” section on our website to review troubleshooting guides.
If the issue persists, contact our technical support via online chat or phone. Our team will guide you through restarting the upgrade process or provide remote assistance to resolve the issue.
To ensure long-term stable performance, we recommend scheduling routine maintenance and calibration every six months. You can book an appointment via the customer portal or by contacting your local authorized service center. The maintenance service includes:
Comprehensive system performance testing
Calibration of GNSS navigation modules and sensors
Inspection and replacement of wearable components
Once your appointment is confirmed, we will send you a reminder via SMS or email 48 hours in advance.
Logistics
Typically, we will ship the order within 3 business days after order confirmation and receipt of payment. For holidays or customized products, shipping may be slightly delayed, and we will inform you in advance.
We offer various international shipping options, including:
Express couriers (such as DHL, FedEx, UPS)
Air freight (for urgent deliveries)
Sea freight (for bulk orders)
You can choose the shipping method based on your timeline and budget. We’re also happy to recommend the best option based on your region.
Our quoted prices do not include import duties or
taxes in your country. Customers are responsible for any applicable customs fees according to local regulations. We can provide invoices, packing lists, and other required documentation for customs clearance.
Once your order is shipped, we will provide you with a tracking number and carrier details via email or system message. You can check the shipment status in real-time on the logistics provider’s website or through our customer portal. If there are any issues, please contact us immediately.
All international shipments are covered by standard shipping insurance to protect against loss or damage during transit. For high-value equipment, full-value insurance can be arranged upon request—please let us know when placing your order.
Legal and Compliance
Yes, our core products are certified with CE, FCC, and RoHS, meeting the electrical safety, RF interference, and environmental requirements for the EU and North American markets. Please contact us if you need a copy of the certificates.
Our RTK and radio base station products are
pre-configured to comply with international frequency standards. However, some countries (such as India, UAE, etc.) have specific regulations on wireless frequency usage. Please consult your local telecom authority or our authorized dealer before purchase.
The geographic data collected is used solely for navigation and agricultural operation analysis. All data is stored locally on the device or in user-authorized cloud accounts. We do not collect or transmit any personally identifiable information and are compliant with data protection regulations such as GDPR.
Some high-precision GNSS modules or wireless communication devices may be subject to export control regulations from China or the destination country. If your region is considered sensitive, we will assist you in preparing the necessary compliance documents or applying for export licenses.
Our products are fully compliant with RoHS (Restriction of Hazardous Substances) and WEEE (Waste Electrical and Electronic Equipment) directives. All materials and designs meet EU environmental standards. We also support green recycling programs—feel free to contact us for participation.
Sales Coverage
We currently offer shipping to over 80 countries and regions worldwide. During the checkout process, you can select your country or region and review the available shipping methods and costs.
If your country or region is not included in our current sales coverage, you can contact a local distributor or consult our customer service to inquire about special order processing. We may also consider opening shipping services for specific customers.
Yes, we offer global shipping services. Shipping costs are calculated based on the destination country, product volume and weight, and the chosen shipping method. You can view detailed shipping charges during checkout.
Our global distributor network provides after-sales support. Most regions offer local after-sales services, including installation, training, and repairs. Specific services can be confirmed with the authorized dealer in your area.
Due to international export regulations and specific market policies in certain countries, there may be sales restrictions in some regions. We adjust our sales coverage in compliance with relevant regulations and policies. Please confirm the shipping and sales situation for your specific country before making a purchase.
